Privacy Policy

Last updated: 12 August 2026

1. Introduction

Milwatech Australia Pty. Ltd. ("Milwatech," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect through this website, how we use it, and the choices you have.

This policy applies to milwatech.com.au and covers information collected when you submit an enquiry through our website.

2. Information we collect

When you submit a discovery call or enquiry form on our Contact page, we collect:

• Your name
• Company name
• Email address
• Mobile number (optional)
• The services you've indicated interest in (optional)
• Any message or details you provide about your enquiry (optional)

We also use Google reCAPTCHA to help protect our form from spam and automated abuse, which may collect technical data such as your IP address and browser information. See Google's Privacy Policy below for details.

If we have enabled website analytics (see Section 5, Cookies), we may also collect information about how you use our website, such as pages visited and general location, in an anonymised or aggregated form.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry and arrange a discovery call
• Understand which of our services you're interested in, so we can prepare relevant information
• Maintain records of our communications with you in our customer relationship management (CRM) system
• Improve our website and services

We do not sell your personal information to third parties.

4. Who we share your information with

To operate our business and this website, we share information with the following service providers:

• Salesforce: we use Salesforce as our CRM to store and manage enquiries. Information submitted through our contact form is sent directly to Salesforce's systems. See Salesforce's Privacy Statement.
• Google (reCAPTCHA): used to protect our form from spam. See Google's Privacy Policy.
• Google Analytics: if enabled, used to understand website usage. See Google's Privacy Policy.
• Netlify: our website hosting provider. See Netlify's Privacy Policy.

Some of these providers may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in line with the Australian Privacy Principles.

5. Cookies

Our website may use cookies for website analytics purposes, to help us understand how visitors use our site. Where analytics cookies are used, we ask for your consent via a cookie banner before any non-essential cookies are set. You can change your preference at any time by clearing your browser's cookies for this site.

6. Data security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Information submitted through our website is transmitted securely over HTTPS.

7. Data retention

We retain enquiry information for as long as necessary to respond to your enquiry, maintain our business records, and comply with our legal obligations.

8. Your rights

Under the Australian Privacy Act 1988 (Cth), you have the right to request access to, or correction of, the personal information we hold about you, and to ask us to delete it where reasonably practicable. To make a request, contact us using the details below.

9. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated "last updated" date.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at privacy@milwatech.com.au.